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Booking Terms and Conditions

    Thank you for using Vincent House Apartments. We are a serviced apartment company with properties in Liverpool, our mission is to make staying away from home great.
    These Terms and Conditions describe the legal framework under which you agree to participate when placing a booking with
    Vincent House Apartments. You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition, by visiting or using our website you agree to
    comply with our Website Terms and Conditions. In the event of any inconsistency between the Booking Terms and
    Conditions and the Site Terms and Conditions, the Booking Terms and Conditions prevail.
    We also have a Privacy Policy that outlines our commitment to safeguarding the privacy of our customers and to protecting any
    personal information that you give us. In brief, you agree to the following Booking Terms and Conditions when you place a booking though Vincent House Apartments:
    · Vincent House Apartments may change, update or delete the Booking Terms and Conditions without prior notice.
    · You must be over the age of 18 to place a booking.

    2. Interpretation
    2.1 Definitions
    In these conditions, the following definitions apply:
    · Vincent House Apartments/us/we/our: Vincent House Apartments.
    · The Booker/you/your/guest: The person using services provided by
    Vincent House Apartments.
    · The Group/Group Bookings: A booking of three or more
    apartments in the same property, or a number of properties made
    as one booking.
    · The Supplier: The operator of property/properties/accommodation
    not operated by Vincent House Apartments
    · Vincent House Apartments Operated Property/Properties/Apartments: The
    accommodation provided by and operated by Vincent House Apartments
    indicated in the title/name of the property for example “Vincent House Apartments Liverpool”
    · Supplier Operated Property/Properties/Apartments: The
    accommodation provided by and operated by one of our Suppliers;
    without example “Vincent House Apartments Liverpool” in the title/name of the property.
    · Booking Conditions: The payment and cancellations terms
    applicable when booking Vincent House Apartments or supplier operated
    property/properties.
    · Offline: A booking/enquiry made with Vincent House Apartments, via telephone, live
    chat or via email.
    · Online: A booking/enquiry made with Vincent House Apartments
    via http://www.vincenthouseapartments.com/ or another direct brand website.
    · Property: The physical building being provided for your
    accommodation.
    · Apartment: To the specific apartment provided within a property for
    your accommodation
    · Visitors: People visiting the person/people staying in apartments
    provided by Vincent House Apartments or supplier

    3. Disclaimer Information on this site is posted in good faith and updated
    regularly, but Vincent House Apartments cannot guarantee its completeness and accuracy. Vincent House Apartments does not accept any liability to you or any thirdparty for any error or omission on this site. Vincent House Apartments may change, update or delete the terms and conditions or any information on this site without prior notice.
    Vincent House Apartments does not warrant that this site will be uninterrupted, errorfree or that any information or other material accessible from this
    site is free of viruses or other harmful components.
    Vincent House Apartments is not liable for any direct or indirect loss resulting fromyour use of the information on this site, except we shall be liable for
    death and personal injury resulting from our negligence.

    4. Your booking
    4.1 Any booking made offline, will only come into existence when
    payment has been made in full and your confirmation has been
    dispatched by us. Upon completing your booking and receiving your
    confirmation you enter into a contract with Vincent House Apartments on our stated Terms and Conditions.
    4.2 Restrictions may apply in certain locations including, but not
    limited to, a minimum night stay and age restrictions; you will be
    advised of these at the time of booking where applicable. We reserve
    the right to refuse any booking at any time.
    4.3 All guest names and contact telephone numbers are required at
    the time of booking including whether guests are adults or minors.
    4.4 Upon check-in, guests are kindly required to show the
    credit/debit card used to pay for the booking and a valid photo ID,
    such as passport or driving licence.
    4.5 Please carefully check the details on your booking confirmation
    and invoice as soon as they are received. If anything is not correct,
    we kindly ask that you tell us immediately. However, we regret that
    we cannot accept any liability if we are not notified of any inaccuracy
    in the documentation. If there is an error in the confirmation or
    invoice, we reserve the right to correct it as soon as we become
    aware of it and will do so within 7 days of issue of the confirmation
    or invoice or, if your arrival date is within 7 days of booking, no later
    than 24 hours before your arrival date.
    4.6 Special Requests
    We will endeavour to do everything we can to help guests with
    special requirements. Please ensure we are made aware in writing,
    of any special requirements at time of booking so that we can help
    you to select the most suitable apartment to suit your needs.
    Although we will endeavour to meet any reasonable requests, no
    guarantees can be given that any request will be met. Conditional
    bookings cannot be accepted i.e. any booking which is specified to be
    conditional on the fulfilment of a particular request.
    4.7 Group Bookings
    Special conditions may apply and these will be advised at the time of
    booking. Cancellation charges and notice periods may differ to those
    in clause 7.3 and will be advised at the time of request.

    5. Payment
    5.1 General
    Payment in full is required at the time of booking unless otherwise
    agreed. If payment does not reach us before the required time, we
    reserve the right to suspend or cancel any booking made. Any late
    payments will result in interest being charged at 4% above Bank of
    England base rate for the period concerned.
    Payment should be made in Pounds Sterling or Euro by: Credit or
    Debit card. There is no transaction fee on Visa/MasterCard/AMEX
    credit or debit card payments.
    Credit card details must match the relevant security checks. Upon
    check-in, guests are kindly required to show the credit/debit card
    used at the time of the booking and a valid photo ID.
    Credit card fees are not refundable in any circumstances.
    If you wish to pay by Company Cheque, it is payable to ‘Vincent House Apartments’.
    We will also accept a Bank Transfer and these details can be
    provided upon request.
    Accounts in credit balance for a year or more, following our best
    endeavours to return the money to the customer, will be retained
    and removed from the account.
    Any commission invoices due should be submitted to
    info@vincenthouseapartments.com within 12 months
    of the departure date. Invoices not received within this time will be
    rejected.

    5.2 Security Deposits
    A Security Deposit to cover “additional charges“ (see clause 15),
    including breakages, damages, extra cleaning and further
    accommodation charges incurred during your stay, may be taken
    and you will be advised whether this is payable
    5.3 Payment of additional Charges
    Valid credit/debit card details must be supplied at the time of
    booking and/or upon arrival at the apartments to cover any potential
    “additional charges “(see clause 15). These charges will be deducted
    from any Security Deposit held or from a debit/credit card supplied
    and any balance on the security deposit will be refunded. A written
    statement of the “additional charges” will be sent to you. In the event
    that payment under a debit/credit card is declined, or no card details
    are provided, we reserve the right to invoice the booker or guest
    direct for these charges.

    6. Pricing
    The rates that we advertise are to the best of our knowledge correct
    at the date of publication, however we reserve the right to change
    any rates from time to time, without notice. Prior to the booking
    being confirmed, rates quoted are based upon the rates prevailing at
    the time but are subject to change. Once a booking has been
    confirmed, we will not change the rate quoted unless you amend the
    booking or our cost of supplying the accommodation changes as a
    result of tax changes or currency fluctuations beyond our control.
    VAT is charged at the rate in force at the time of booking.

    7. Changes by the guest
    All requests for changes, extensions and cancellations must be made
    in writing or you will be liable to pay us the full amount of the
    booking.
    If you wish to change any detail of your confirmed booking, we will
    do our best to make the change subject to an administration fee of
    £30 plus VAT per booking, which will be payable to us once any
    change has been made together with any other resulting costs and
    may result in an increase or decrease in rate depending on the dates
    booked and length of stay. Changes that will amend the arrival date
    to be later than the original date confirmed will be treated as a
    cancellation under Clause 7.3 below.
    7.1 Changes
    All changes of date are subject to availability. Should any change be
    rejected, the original booking will be re-instated. Name changes or
    child age changes will not incur any charges or administration fee.
    Once in house, changes to the departure date which result in a
    reduction in the length of stay will be subject to rate change.
    7.2 Extensions
    If you wish to extend a stay please give us as much notice as possible
    in order to facilitate your request. All extensions are subject to
    availability and rate change.
    Where notice to extend a stay has been given, we reserve the right to
    take all additional payments and charges from any credit/debit card
    used to make the original booking, or an invoice for the extended
    period will be sent to your billing address and payment must be
    made by return.

    7.3 Early Departures and Cancellations
    Vincent House Apartments reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and
    apartments may be re- let and cancellation charges will apply. Nonarrivals
    will be treated as a cancellation and you will not be entitled
    to any refunds.
    Transaction fees are not refundable in the event of a cancellation.
    The cancellation policy should be requested at the time of booking.
    Cancellation charges relate to the date prior to arrival when we are
    notified of the cancellation and will determine the cancellation
    charges incurred according to the scale below.
    Length of stay
    Notice period Cancellation charge
    1-6 nights 48 hours prior to
    arrival date No refund
    7-28 nights 7 days prior to arrival
    date
    Minimum 7 nights’
    accommodation charge
    29 nights 29 days prior to
    arrival date
    Minimum 14 nights’
    accommodation charge
    These notice periods also apply to early departure, postponed arrival
    or reduction in the number of minimum night’s stay.
    For group bookings the minimum notice period and the cancellation
    charge per apartment, regardless of length of stay, is the same as for
    stays of 29 nights.

    8. Changes by Vincent House Apartments
    We do not expect to have to make any changes to your booking
    however occasionally bookings have to be changed or cancelled or
    errors in information or other details corrected and we reserve the
    right to do so. If this does happen, we will contact you by telephone
    or email where reasonably possible.
    If a change has to be made or your booking has to be cancelled we
    will, if possible, offer you an alternative apartment of similar type and
    standard in a similar location for the same period. If the alternative
    apartment is advertised at a lower price, you will receive a refund of
    the price difference.
    However, if the alternative apartment is at a higher price the new
    price will be payable. If you do not wish to accept a change or any
    alternative apartment offered or we cannot offer you a suitable
    alternative apartment, you may be entitled to cancel your booking
    and receive a refund unless this is the result of an event beyond our
    Control – see below.
    You should tell us as soon as possible whether you wish to accept
    any change or alternative apartment offered or alternatively if you
    want a refund.
    8.1 Events beyond our control
    Events beyond our control include but are not limited to the
    following: an act of God, outbreak of hostilities, riot, civil disturbance,
    acts of terrorism, revolution, the act of any government or authority
    (including but not limited to refusal or revocation of any licence or
    consent), fire, flood, lightning, explosion, fog or bad weather,
    epidemic, interruption or failure of a utility service (including but not
    limited to electricity, gas, water or telecommunications), renovations
    and building work undertaken at the property or in the local area,
    strikes, lockouts or boycotts, embargo or blockade.

     

    9. Insurance
    We are not responsible for the theft and/or damage of your personal
    belongings during your stay in any apartment booked. Therefore,
    you are advised to ensure that you have appropriate insurances in
    place. In addition, you are advised to ensure you have appropriate
    travel insurance to cover cancellation and medical expenses.

    1. Website
      Reasonable care has been taken to ensure that the content of our
      website (and/or other means of promotion or advertising) is correct,
      but it is subject to amendment at any time without notice. All content
      on our website (and/or other means of promotion or advertising) is
      published in good faith. Given the above factors, we do not warrant
      that any of the content on our website (and/or other means of
      promotion or advertising) accurately or completely describes any of
      the apartments we offer. Our website may link to other websites and
      we are not responsible for the data policies, content or security of
      these linked websites.
      Our website (and/or other means of promotion or advertising) will
      only have a general representation of the accommodation shown.
      Actual apartment size, floor plan, design, fixtures, furnishings and
      facilities may vary. Our website does not constitute and should not
      be regarded as a recommendation or endorsement of the quality,
      service level, qualification or (star) rating of any accommodations
      made available. For our full Website Terms and Conditions, please go
      to http://www.vincenthouseapartments.com/

    11. Liability
    We are responsible for our own operated apartments, subject to the
    following conditions.
    All warranties, conditions and other terms implied by statute or
    common law or otherwise are, to the fullest extent permitted by law,
    excluded from any contract with us and these conditions shall apply
    in their place. However, nothing in these terms and conditions will
    affect your statutory rights if you are a consumer. Nothing in these
    terms and conditions limits or excludes our liability for death or
    personal injury resulting from negligence; or for any damage or
    liability incurred by you as a result of fraud or fraudulent
    misrepresentation by us, or any liability that cannot by law be
    excluded.
    Subject to the limitations set out in these terms and conditions and
    to the extent permitted by law, we shall only be liable for direct
    damages actually suffered, paid or incurred by you due to an
    attributable shortcoming of our obligations in respect to our services,
    up to an aggregate amount of the aggregate cost of your reservation
    as set out in the confirmation email (whether for one event or series
    of connected events).
    However, and to the extent permitted by law, neither we nor any of
    our officers, directors, employees, representatives, subsidiaries,
    affiliated companies, distributors, affiliate (distribution) partners,
    licensees, agents or others involved in creating, sponsoring,
    promoting, or otherwise making available the site and its contents
    shall be liable for:
    · Any punitive, special, indirect or consequential loss or damages, any
    loss of production, loss of profit, loss of revenue, loss of contract,
    loss of or damage to goodwill or reputation, loss of claim
    · Any inaccuracy relating to the (descriptive) information (including
    rates, availability and ratings) of the accommodation as made
    available on our website
    · The services rendered or the products offered by the supplier or
    other business partners
    · Any (direct, indirect, consequential or punitive) damages, losses or
    costs suffered, incurred or paid by you, pursuant to, arising out of or
    in connection with the use, inability to use or delay of our website
    · Any (personal) injury, death, property damage, or other (direct,
    indirect, special, consequential or punitive) damages, losses or costs
    suffered, incurred or paid by you.
    This is whether due to (legal) acts, errors, breaches, (gross)
    negligence, wilful misconduct, omissions, non-performance,
    misrepresentations, tort or strict liability by or (wholly or partly)
    attributable to the accommodation or any of our other business
    partners (including any of their employees, directors, officers, agents,
    representatives or affiliated companies) whose products or service
    are (directly or indirectly) made available, offered or promoted on or
    through the website, including any (partial) cancellation,
    overbooking, strike, force majeure or any other event beyond our
    control.
    11.1 Booking on behalf of a business
    If you are booking for, as, or on behalf of a business or business
    employee, that business shall indemnify us against all liabilities,
    costs, expenses, damages and losses (including any direct or indirect
    consequential losses, loss of profit, loss of reputation and all interest,
    penalties and legal and other reasonable professional costs and
    expenses) suffered or incurred by us arising out of or in connection
    with your, or your business’s, breach or negligent performance or
    non-performance of these terms and conditions.
    If you are booking for, as, or on behalf of a business or business
    employee, our total liability in contract, tort (including negligence or
    breach of statutory duty), misrepresentation, restitution or otherwise
    arising in connection with the performance or contemplated
    performance of your booking shall be limited to the fees paid to us
    under your booking.

    12. Your accommodation
    All apartments are occupied as serviced apartments and are only to
    be used as temporary or holiday accommodation for you, or your
    organisation. They are not for use as the principal, additional home
    or residence of guests; you will not be entitled to a tenancy or an
    assured shorthold or assured tenancy. No relationship of landlord
    and tenant is created, and no statutory security of tenure exists now
    or when the period of occupation ends. If you or any member of your
    party fails to vacate at the end of the period you will be charged the
    appropriate accommodation charges for the continued period of
    occupation. No persons other than the guests have the right to use
    the apartment.
    These conditions constitute an excluded agreement under
    S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and
    cannot be construed as an assured tenancy under the Housing Act
    1988 (as amended).We cannot guarantee an exact apartment number
    prior to arrival. The maximum guests in an apartment is determined
    by the number of beds in the apartment. If the maximum number is
    exceeded then we may refuse access to the accommodation and/or
    reserve the right to charge for additional apartments.
    12.1 Arriving and departing
    The specific arrival and departure policy should be requested at the
    time of booking and will be stated on the confirmation. Arrival or late
    departure may be available for an additional charge but cannot be
    guaranteed unless booked from the night before arrival or for the
    night after departure.
    The procedure for departure will be confirmed on arrival.
    12.2 Access to your apartment
    Key collection details will be provided to you (via your booker where
    applicable) prior to arrival. Some apartments do not have reception
    desks and you will be given a code to enter the building and details
    of key collection once your booking is confirmed. It is essential that
    you have this information with you on arrival and, where notified,
    contact us in advance to confirm the arrival procedure. Access
    Statements are available for all Vincent House Apartments operated properties;
    please ask us for a copy at the time of booking if required.

     

    13. Facilities and services
    13.1 Cleaning
    Your apartment will be cleaned weekly. The day your cleaning is
    scheduled will be advised on arrival. Weekly housekeeping includes
    linen/towel change and general cleaning.
    13.2 Maintenance
    Routine maintenance is carried out regularly by our Management
    Team; however, occasionally we may need access to your apartment
    to carry out essential maintenance. We will normally give you 24
    hours notice, except in the event of an emergency during which we
    would require immediate access.
    13.3 Telephone
    Where telephones are provided in apartments guests are
    responsible for all call charges incurred during their stay. In some
    cases, the call charges are provided by a third party supplier and
    guests are responsible for setting up an account with the provider
    direct. Where applicable, information is provided in the Guest
    Information Folder in the apartment.
    13.4 Internet / Wi-Fi
    Where access is available in apartments, it may be charged for
    separately. Information about Internet access will be provided at
    time of booking and on arrival. Access is subject to the Vincent House Apartments Acceptable Use Policy. At peak times the bandwidth available for
    connection to the Internet may be under pressure due to the
    number of people connecting to the Internet, both internally and
    externally Vincent House Apartments recommends that activities requiring increased bandwidth such as Skype, Movie/TV streaming is limited at these
    times.
    A support service is available to assist guests connecting to the
    Internet but if in Vincent House Apartments opinion the fault is deemed to be with the guest’s equipment, no support can be provided. Guests must not
    interfere, move or disconnect any equipment relating to the
    provision of the Internet access and must not use the connection for
    any illegal or immoral purpose (including but not limited to file
    sharing) and Vincent House Apartments reserve the right to pass on any record to the authorities should Vincent House Apartments be made aware of any such use.
    Vincent House Apartments reserves the right to disconnect a guest at any time
    without notice if, in Vincent House Apartments opinion they breach any of these
    terms and conditions (including exceeding the download limit) or fail
    to pay for the connection at the agreed rate.
    13.5 Security
    Guests will be provided with a set of keys/fobs/an access card to
    access the property and the apartment. Additional sets can be
    provided on request. It is your responsibility to ensure that you are in
    possession of these at all times and that they are returned at the end
    of your stay. An additional charge will be made for replacements and
    if we are required to provide access due to lost or forgotten keys.
    13.6 Interruption to services
    We will make every effort to ensure that guests enjoy a peaceful stay,
    however, cannot guarantee or be held responsible for any failure or
    interruption of services to the apartment or the building, including
    electricity, air conditioning, water or any damage to telephone,
    broadband/ internet and other communications, including disruption
    or noise caused as a result of repair works being carried out in
    another part of the property. Where we are made aware of such
    failure or interruption we will endeavour to rectify such services
    within a reasonable period of time at our apartments.
    13.7 Guest services
    Our Guest Services Team is available to ensure your stay is as
    comfortable and enjoyable as possible. Contact details and working
    hours are made available on arrival.

    14. Guest responsibility
    Guests are expected to comply with any regulations for use of the
    apartment. These are available on arrival, usually in the Guest
    Information Folder, in the apartment. If any guest breaches any of
    these conditions or the regulations, we reserve the right to request a
    guest vacate their apartment immediately without refund.
    14.1 Smoking
    Smoking is not permitted in any apartment or apartment building,
    this includes the use of electronic cigarettes.
    14.2 Pets
    Pets are not allowed in any apartment or apartment building, unless
    otherwise agreed at time of booking as a special request.
    14.3 Nuisance
    Guests are required to behave in a responsible manner, respect the
    apartment and their fellow guests and keep noise to a minimum
    between the hours of 10pm and 7am. This includes causing any sort
    of nuisance or disruption to fellow guests or using threatening or
    abusive behaviour towards a member of staff on the phone, in
    writing or in person. Guests are not permitted to use the apartment
    for any illegal or immoral purposes. An additional charge will be
    made if the Management Team is called out in response to a
    nuisance complaint.
    14.4 Age restrictions
    In order to ensure our guests enjoy a stay free from disturbance,
    non-corporate bookings may not be accepted from any paying
    guests under the age of 18. We require that there is at least one
    person aged 18 or over staying at the apartments for each booking.
    Proof of identification and date of birth may be requested on arrival
    and if not presented on request, we reserve the right to cancel the
    booking.
    14.5 Visitors
    Guests are responsible for their visitors. Non-residents will not be
    allowed access to the apartments after 11pm and we operate a strict
    no party policy.
    14.6 Damage
    Guests are required to keep the apartment, furniture, fittings and
    effects in the same condition as on arrival. Inventories and condition
    reports can be provided at the start and end of the stay, if required,
    at an additional cost. You are required to notify us of any damage,
    loss or broken items or matters requiring general maintenance. Any
    damage to the apartment will be charged in full. In the event that
    these are discovered after departure we will notify you or the booker
    within 7 days of departure with full details and where possible
    photographic evidence.
    14.7 Cleanliness
    We expect the apartments to be left in a reasonable state of
    cleanliness and order on departure. An additional charge will be
    made for extra cleaning or specialist cleaning to return the
    apartment to a fit state for occupation. Additional charges may
    include compensation for loss of revenue in addition to cleaning and
    repairs.
    14.8 Lost property
    All your possessions should be removed from the apartment on the
    date of departure. We will use reasonable endeavours to retain any
    lost items for up to 3 months after your departure
    date. Email: info@vincenthouseapartments.com for enquiries
    relating to lost items.
    14.9 Storage
    Where facilities are available and at the owners risk storage of
    luggage may be provided at an additional charge.

    15. Additional Charges
    As a guide, additional charges include, but are not limited to the
    following:
    · Breakages, loss or damage to the apartment or any of its contents
    · Cleaning, specialist treatment charges where more than routine
    cleaning is required or smoking has occurred: £200
    · Inventory and condition reports: £50
    · Outside of working hours Mon to Fri (9am – 6pm): Meet and Greet:
    £50
    · Lost keys, fobs or access cards: £50 – £500
    · Call out charge for locked out Guests £50
    · Storage of luggage
    · Telephone call charges
    · Extra bed (inflatable or rollaway £20 per night, cot £8 per night
    · Other services e.g. car parking, dry cleaning, laundry, extra cleaning
    may be available on request
    · VAT and local taxes are payable on all additional charges and where
    the level of the additional charges is not specified in these
    conditions, we will charge you the actual cost together with any
    administration costs. Prices for additional charges may change at any
    time. For payment of additional charges see clause 5.3.

    17. Quality and feedback
    We are committed to providing quality accommodation and conduct
    regular audits to ensure that high standards are maintained at the
    apartments. We also welcome feedback from our guests and ask
    them to complete a guest satisfaction survey on departure. We value
    this feedback which provides us with useful information on how we
    can improve our services further.

    17. Quality and feedback
    We are committed to providing quality accommodation and conduct
    regular audits to ensure that high standards are maintained at the
    apartments. We also welcome feedback from our guests and ask
    them to complete a guest satisfaction survey on departure. We value
    this feedback which provides us with useful information on how we
    can improve our services further.

    18. Complaints
    In the unlikely event that you are dissatisfied with any aspect of your
    accommodation, please notify the apartment manager as soon as
    possible in the first instance. If you do not give us the opportunity to
    resolve a problem during your stay, this may affect the final outcome
    of any complaint received. We aim to deliver the best possible
    customer service, but in the unlikely event that you are dissatisfied
    with our service, please contact us by email to info@vincenthouseapartments.com

    19. Privacy
    All information collected or properly obtained during the booking
    process will be processed in accordance with our Privacy Policy
    which, with our Website Terms and Conditions, is incorporated into
    these conditions. Our Privacy Policy can be found here.

    20. General
    We reserve the right to change these conditions from time to time. If
    guests are in breach of any of these conditions, we reserve the right
    to request that guests vacate their apartment immediately. These
    conditions shall be governed by and construed in accordance with
    the laws of England and the Courts of England shall have exclusive
    jurisdiction in relation to any claim, dispute or difference concerning
    these conditions and any matter arising from them.

    21. Vincent House Apartments Operated properties booked “Online”
    21.1 Your online booking
    If you make an instant online booking, you will be taken to a
    confirmation screen with a summary of your booking, including your
    booking reference number and the booking conditions made up of
    the apartment’s payment terms, cancellation policy and check-in
    procedure. Shortly after making your booking, you will also receive a
    full confirmation email re-iterating this.
    21.2 Special requests
    See clause 4.6
    21.3 Group bookings
    When attempting to book a group booking on www.vincenthouseapartments.com
    you will be prompted to submit an enquiry; Vincent House Apartments Offline / Group
    conditions will then apply to your booking /request.
    21.4 Payment
    Our online payment policy is clearly displayed on our website at the
    time of booking on the confirmation page and may also be provided
    on your confirmation email. Secure payment to be made via credit or
    debit card on www.vincenthouseapartments.com
    www.vincenthouseapartments.com operates as a NO-FEE service. This means we do not add any credit card fees, service fees or hidden extra’s to the rate
    displayed. Payment to be made in Pounds Sterling. If booking with a rate
    displayed in another currency to the rate, this will be converted into
    pounds sterling at the exchange rate in force at the time of booking.
    We cannot be held responsible for rate changes between booking
    and time of cancellation
    For corporate bookers with agreed credit terms payment to be made
    by Company Cheque: payable to ‘Vincent House Apartments’ or by bank transfer: (bank details are available on request)
    after making the booking online.
    A Security Deposit to cover “additional charges“ (see clause 15),
    including breakages, damages, extra cleaning and further
    accommodation charges incurred during your stay, may be taken
    and you will be advised whether this is payable at the time of
    booking or on arrival at the apartment.
    If payment does not reach us at the required time we reserve the
    right to suspend or cancel any booking made. Any late payments will
    result in interest being charged at 4% above Bank of England base
    rate for the period concerned.
    21.5 Payment of additional charges
    See clause 5.3
    21.6 Pricing
    When you make a reservation through our website
    www.vincenthouseapartments.com the rate you see on your search results page at the time of booking is the rate we apply and confirm to you. Rates
    are per apartment, not per person and are inclusive of VAT unless
    otherwise stated.
    The rates we advertise are1 to the best of our knowledge correct at
    the date of publication but we reserve the right to change any rates
    from time to time. Prior to the booking being confirmed rates quotedare based on the rates prevailing at the time but are subject to
    change. Once a booking has been confirmed we will not change the
    rate quoted unless you amend the booking or our cost of supplying
    the accommodation changes as a result of tax changes or currency
    fluctuations beyond our control.
    21.7 Changes, extensions and cancellations
    Our online cancellation policy is clearly displayed on our website at
    the time of request/booking. For Changes and Extensions see clause
    7.1, 7.2 and 7.3 .
    Booking conditions relate to the payment and cancellation terms
    displayed online when booking. These may differ between apartment
    type and rate booked; it is your responsibility to read these carefully.
    Cancellation charges relate to the date prior to arrival when we are
    notified of the cancellation and will determine the cancellation
    charges incurred according to apartment type and rate booked
    online. These notice periods also apply to early departure,
    postponed arrival or reduction in the number of minimum nights’
    stay.
    Payment terms (also relate according) to apartment type and rate
    booked online.
    21.8 Changes by us
    See clause 8
    21.9 Insurance
    See clause 9
    21.10 Liability
    See clause 11

    21.11 Arriving and departing
    The check-in and check-out policy is clearly displayed on our website
    at the time of booking. See clause 12.1
    When booking live at the time of booking the arrival and checkout
    policies will be stated on the property page under “essential
    information”, please take note of this essential information to
    prevent any problems gaining access to your apartment. See clause
    12.2
    The procedure for departure will be confirmed on arrival.
    21.12 Facilities and services
    See clause 13
    21.13 Guest responsibility
    See clause 14
    21.14 Additional charges
    See clause 15
    21.15 Health and safety
    See clause 16
    21.16 Quality and feedback
    See clause 17
    21.17 Complaints
    See clause 18
    21.18 Privacy
    See clause 19
    21.19 General
    See clause 20

    1. Supplier Operated properties booked “offline”
      This clause relates to all bookings relating to apartments not
      operated by us, though we act as an introductory agent on behalf of
      the Supplier. By making a reservation with Vincent House Apartments for a Supplier operated property, you enter into a direct (legally binding)
      contractual relationship with the Supplier for the accommodation
      you book. From the point at which you make your reservation, we act
      solely as an intermediary between you and the Supplier, transmitting
      the details of your reservation to the relevant Supplier and sending
      you a confirmation email for and on behalf of the Supplier. All
      bookings will be subject to the relevant Supplier’s conditions. You will
      be notified at the time of booking if further Supplier terms and
      conditions also apply to your booking.
      22.1 Your bookings
      By proceeding to book accommodation and/or other services with
      Vincent House Apartments, you accept that you will be entering into a contract withthe Supplier on their standard terms and conditions. If they are
      provided we will endeavour (but undertake no liability to do so) to
      make copies of the Supplier’s terms and conditions available to you.
      On completion of your booking and receiving your confirmation you
      enter into a contract directly with the Supplier on their terms and
      conditions. See clause 2.2

    22.2 Special requests
    See clause 4.6
    22.3 Group bookings
    See clause 4.7
    22.4 Payment
    See clause 5
    22.5 Security deposit
    See clause 5.2
    22.6 Payment of additional charges
    Valid credit/debit card details must be supplied at the time of
    booking and/or upon arrival to cover “additional charges “(see clause
    15). These may be payable direct to the Supplier in some instances.
    These charges will be deducted from any Security Deposit held or
    from a debit/credit card supplied and any balance on the security
    deposit will be refunded. A written statement of the “additional
    charges” will be sent to you. In the event that payment under a
    debit/credit card is declined, or no card details are provided, we
    reserve the right to invoice the booker or guest direct for these
    charges.
    The additional charges for products and services provided by our
    Suppliers are available on request when making a reservation and/or
    upon arrival.
    22.7 Pricing
    See clause 6
    22.8 Changes, extensions and cancellations
    See clauses 7.1, 7.2 and 7.3
    22.9 Notice period
    The online cancellation policies relating to specific suppliers can be
    provided at the time of request/booking. For changes and extensions
    see clauses 7.1 and 7.2
    22.10 Changes by us
    See clause 8
    22.11 Insurance
    See clause 9
    22.12 Website
    See clause 10
    22.13 Liability
    We act as an agent for our Suppliers and, other than our general
    management and booking obligations detailed in these conditions,
    we shall not be liable to any party for any amounts in relation to any
    acts or omissions or any damage or problem arising under or in
    relation to that contract with the relevant Supplier. Vincent House Apartments can accept no liability whatsoever for any death, personal injury, loss or
    damage of any kind to the the Booker/you/your/guest, unless caused
    by our own negligence. Insofar as we are found to have any liability
    to the The Booker/you/your/guest in relation to our role as
    introductory Agent in arranging the booking, then our liability shall
    be limited, to the fullest extent permitted by law, in all cases to
    £1000.
    Whether the property you stay at charges you (or has charged you)
    for your room, or we are facilitating the payment of the room price,
    you agree and acknowledge that the property is at all times
    responsible for the collection, withholding, remittance and payment
    of the applicable taxes due on the total amount of the room price to
    the relevant tax authorities. Vincent House Apartments is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.
    For more detail see clause 11.
    22.14 Your accommodation
    See clause 12
    22.15 Arriving and departing
    See clause 12.1
    22.16 Facilities and services
    The facilities and services provided by our Suppliers can be provided
    on request at the time of booking and/or upon arrival.
    22.17 Guest responsibility
    Guests are expected to comply with any regulations for use of the
    apartment. If any guest breaches any of these conditions or the
    regulations, the Supplier may reserve the right to request a guest
    vacate their apartment immediately without refund.
    22.17.1 Smoking
    Smoking is not permitted in any apartment or apartment building;
    unless express permission is given by the Supplier.
    22.17.2 Pets
    Pets are not allowed in any apartment or apartment building; unless
    express permission is given by the Supplier.
    22.17.3 Nuisance
    Guests are required to behave in a responsible manner, respect the
    apartment and their fellow guests and keep noise to a minimum
    between the hours of 10pm and 7am. This includes causing any sort
    of nuisance or disruption to fellow guests or using threatening or
    abusive behaviour towards a member of staff on the phone, in
    writing or in person. Guests are not permitted to use the apartment
    for any illegal or immoral purposes. An additional charge will be
    made if the Supplier is called out in response to a nuisance
    complaint.
    22.17.4 Age restrictions
    In order to ensure all guests enjoy a stay free from disturbance, the
    Supplier may have a minimum age set for guests, in this case
    identification and date of birth may be requested on arrival and if
    not presented on request, they may reserve the right to cancel the
    booking.
    22.17.5 Visitors
    Guests are responsible for their visitors. Non-residents will not be
    allowed access to the apartments after 11pm and Suppliers may
    operate a strict no party policy.
    22.17.6 Damage
    Guests are required to keep the apartment, furniture, fittings and
    effects in the same condition as on arrival. Inventories and condition
    reports can be provided at the start and end of the stay, if required,
    at an additional cost. You are required to notify us of any damage,
    loss or broken items or matters requiring general maintenance. Any
    damage to the apartment will be charged in full. In the event that
    these are discovered after departure the Supplier will notify you or
    the Booker within 7 days of departure with full details and where
    possible photographic evidence.
    22.17.7 Cleanliness
    The Supplier expects the apartments to be left in a reasonable state
    of cleanliness and order on departure. An additional charge will be
    made for extra cleaning or specialist cleaning to return the
    apartment to a fit state for occupation. Additional charges may
    include compensation for loss of revenue in addition to cleaning and
    repairs.
    22.17.8 Lost property
    Please contact the Supplier directly for all enquiries relating to lost
    property.
    22.18 Additional charges
    The additional charges for products and services provided by our
    Suppliers are available on request when making a reservation and/or
    upon arrival.
    22.19 Health and safety
    Vincent House Apartments and its Suppliers take the Health and Safety of all guests seriously. On arrival you should familiarise yourself with the layout of
    the apartment and building and the health and safety procedures as
    detailed in your apartment. Vincent House Apartments is an introductory agent, and does not warrant that these apartments are managed in accordance
    with local and national laws including health and safety. You also
    understand that although a Supplier may comply with local and
    national laws, the rights and remedies under such laws may be
    different to that of England and Wales.
    22.20 Quality and feedback
    Vincent House Apartments and its Suppliers are committed to providing quality accommodation and conduct regular audits to ensure that high
    standards are maintained at Suppliers apartments. In the UK many
    of the apartments are also independently assessed through the Visit
    Britain Quality in Tourism scheme and/or the Association of Serviced
    Apartments quality standard and details of the star ratings awarded
    can be found on our website. We welcome feedback from our guests
    and may ask you to complete a guest satisfaction survey on
    departure. We value this feedback which provides us with useful
    information on how we can improve our services further.
    22.21 Complaints
    In the unlikely event that you are dissatisfied with any aspect of your
    accommodation please notify the Supplier directly as soon as
    possible in the first instance. If you do not give them the opportunity
    to resolve a problem during your stay, this may affect the final
    outcome of any complaint received.
    22.22 Privacy
    Where you book a Supplier operated property, we will use your
    personal information to book the property for you, and provide your
    personal data to the Supplier to allow them to prepare the property
    for your arrival and to contact you if there are any issues. For this
    activity, both Vincent House Apartments and the Supplier are controllers of your personal information and Vincent House Apartments Privacy Policy at clause 19 applies to this processing. Any processing of your personal
    information by the Supplier that is outside the scope of the above
    activity will be carried out in accordance with the Supplier’s privacy
    policy and terms and conditions.
    22.23 General
    See clause 20

     

    23. Supplier Operated properties requested /
    booked “online”
    In respect of all bookings relating to apartments not operated by us,
    we act as an introductory agent on behalf of our Suppliers. Your
    contract for such bookings will be with the actual Supplier. All such
    bookings will be also subject to the relevant Supplier’s conditions.
    You will be notified at the time of booking of the Supplier terms and
    conditions that also apply to your booking. By making a reservation
    through Vincent House Apartments for a Supplier operated property, you enter into a direct (legally binding) contractual relationship with the
    accommodation Supplier for the accommodation you book. From
    the point at which you make your reservation or request, we act
    solely as an intermediary between you and the Supplier, transmitting
    the details of your reservation to the relevant accommodation
    provider and sending you a confirmation email for and on behalf of
    the Supplier.
    23.1 Your online booking
    Any booking, made online for a Supplier operated property, will only
    come into existence when your card details have been provided to
    secure your booking and your confirmation has been dispatched by
    us. On completing you’re booking and receipt of your confirmation
    you enter into a contract directly with the Supplier on their terms
    and conditions. See clause 22.1
    23.2 Special requests
    See clause 4.6
    23.3 Group bookings
    See clause 4.7
    23.4 Payment
    See clause
    23.5 Security deposit
    See clause 5.2
    23.6 Payment of additional charges
    See clause 22.6
    23.7 Pricing
    See clause 6

    23.8 Changes, extensions and cancellations
    See clause 7.1, 7.2 and 7.3
    23.9 Booking conditions
    See clause 22.1
    23.10 Changes by us
    See clause 8
    23.11 Insurance
    See clause 9
    23.12 Website
    See clause 10
    23.13 Liability
    See clause 11
    23.14 Your accommodation
    See clause 12
    23.15 Arriving and departing
    See clause 12.1
    23.16 Facilities and services
    See clause 22.16
    23.17 Guest responsibility
    See clause 22.17
    23.18 Additional charges
    See clause 22.18
    23.19 Health and safety
    See clause 22.19
    23.20 Quality and feedback
    See clause 22.20
    23.21 Complaints
    See clause 22.21
    23.22 Privacy
    See clause 22.22
    23.23 General
    See clause 20